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Lufthansa and PrivatAir have been working together since 2002 to provide specialist long haul narrow body aircraft to complement the mainline Lufthansa fleet.
The first of these aircraft was a Boeing Business Jet operated on a wet lease basis on the Dusseldorf - New York route.
Following the success of this initial service, in 2003 Lufthansa asked PrivatAir to add two further 737 to the fleet operated on its behalf and over the years a wide range of specialist routes have been served. In recent years the configuration changed from a business-only cabin to a business/economy class cabin layout.
This partnership has allowed Lufthansa to develop new markets, defend existing markets and add frequencies with a cost-effective product offering for relatively high yield low volume routes.
The hallmarks of PrivatAir, which currently operates three B737-800 aircraft on behalf of Lufthansa, are flexibility, speed to market and excellence in service delivery.
In October 2005, Swiss International Airlines contracted PrivatAir to operate on an ACMI basis a Boeing BBJ2 (long haul version of the B737-800, fitted with auxiliary fuel tanks) to develop on our behalf the Zürich - New York Newark route.
The service was operated 6 days per week and the aircraft configured with 56 lie-flat seats in a single business class cabin, perfectly fitting the requirements of this high yield business market. The customer feedback was always positive, not just due to the superior product, but mainly due to the friendly and professional service.
The service proved to be highly successful commercially, with exceptionally high levels of customer satisfaction, and in 2008 we decided to renew PrivatAir's contract for a further 4 years.
During the period that PrivatAir was operating this route, the market has grown significantly especially with Continental joining the STAR Alliance in 2010 offering connections beyond their hub in Newark, justifying the introduction of a wide body Airbus A330-300 as of April 2012.
Our experience with PrivatAir has been very positive, they have proven themselves to be a highly reliable and flexible partner and we have no hesitation in recommending them to any potential airline customer.
In 2005, KLM decided to replace the B767-300 we were previously flying 3 days per week on the Amsterdam-Houston route with a Boeing Business Jet service operated 6 days per week by PrivatAir on an ACMI basis.
The unique range, capacity and capability of the PrivatAir BBJ offered us the opportunity to serve our high-yield business passengers with competitive frequencies, without flooding the market with excess capacity.
This allowed us to maintain our second daily service to Houston until the market had developed sufficiently for us to reintroduce a second daily wide-body aircraft on the route.
Reliability, high service standards and a professional, proactive business relationship are the hallmarks of our experience with PrivatAir.
After a long flight on a B747-400, I cannot tell you what a pleasure it was to transfer to your Boeing BBJ2 for the balance of the flight. Even though it was a 'flying coach', I feel the service was excellent. Truly a memorable experience. I will highly recommend your flights to others who travel to Middle East. I only wish that you offered service on the west side of the Atlantic.
Thanks a lot for an excellent flight. Very kind crew, excellent service and professionalism. Of course, I will fly with PrivatAir and Lufthansa again.
I would like to remark the charming attention provided by all the cabin crew, they made this flight very pleasant.
I have been flying to Riyadh for the last 3 years. This flight has been the best regarding service and support. I would definitely fly with PrivatAir again.
I would like to thank the crew on this wonderful flight. This one took my breath away. The crew just gave their hearts out to the people. Cleanliness was perfect. I have flown with Lufthansa before a few times but this crew was absolutely WONDERFUL!!! Great Job! Thank you so much.
My first experience on a business class only flight - an excellent one! Comfort, Quality of Service, Safety, Efficiency. This is the future of flying.
Lufthansa's crew is generally kind and friendly. But this one was the most pleasant. The most courteous and friendly crew I have ever flown with. I am a Lufthansa frequent flyer member with a SENATOR CARD, so I know how kind the Lufthansa crew generally are, I hope I have the opportunity to fly with this beautiful crew again.
I thoroughly enjoyed the excellent service of PrivatAir staff. Very friendly, excellent service. I hope you recognize excellent service within your own ranks.
I am a frequent traveler in Middle East and will request Lufthansa flight in future. Thanks to your staff on flight
Very good service, with a great variety and quality of food. Personnel on board very friendly and helpful.
The service was excellent. Thank you.
We chose to work with PrivatAir again because they have an excellent team – both operations and in the office – and they have the best planes. They offer the best experience and have superb contacts around the world.
We were thrilled with the aircraft, the landing was breathtaking. The pilots were great and we had a wonderful time. We will definitely be flying with you again soon.
On behalf of the government of the Dominican Republic and myself, I would like to express my deep gratitude for your excellent service and dedication during our President's visit to Europe and the Middle East. I would like to extend our congratulations to the PrivatAir team for an excellent job.
Thank you for offering us a valuable chance to deal with your respected company and with you personally. I am very grateful for the high quality service and professional work which could not be achieved without your kind assistance.
Thank you so much for your advice, Nathalie was very professional and well organized. The flight we arranged with her was super!
Again, thank you for all your efforts, the flight was very good, amazing, I had very good feedback.
Mr. Yann Nado, is a true professional, and I appreciate working with him tremendously, I am certain your company will be well looked after by Yann and PrivatAir.